Return Window
We recognize that returns may occasionally be necessary, and we are committed to making the process as smooth as possible.
You may return eligible items within 30 days of the delivery date.
For a quicker resolution, please include the following information:
- Name on the order
- Order number
- Detailed description of the problem
- Photos illustrating the issue
- Preference for a replacement or refund
Please note that we are not responsible for customer errors, including spelling or grammatical mistakes, problems with original images, or ordering issues. We advise reviewing your order thoroughly before completing your purchase.
Return Conditions
You may return eligible items within 30 days of the delivery date.
Items being returned or exchanged must be in one of these condition : New and slightly used — unwashed, with tags attached, and accompanied by a sales receipt. Please review the following guidelines for specific criteria:
Return Shipping Costs
Free Returns for Damaged or Defective Items
If your order arrives damaged or defective, we will cover the full return shipping cost.
Return Shipping Cost: $0.00
Returns Procedure:
Once you have contacted [email protected] and received an approved return address, please follow these steps:
- Prepare Your Return Package: Include a printout of your purchase confirmation email with all returned items.
- Ship the Package: Use your local post office or a courier service to send the package to our warehouse. Provide us with the tracking number from the courier or post office.
- Confirmation: Once we receive your items, you will get an email confirmation. We will also notify you via email regarding the approval or denial of your refund request.
If you have any questions or need further assistance, please contact us at any time.
Customer satisfaction is our top priority, and we are committed to taking care of you. If you have any questions, please don’t hesitate to reach out to us through our “Contact Us” page.
Return & Exchange Policy Summary
We accept returns for both defective and non-defective products. Items must be returned in new or slightly used condition.
- Return Window: 30 days from the date of delivery
- Return Method: By mail
- Return Label: Included in the package, free of charge
- Restocking Fee: None
- Refund Processing Time: Within 2 business days after receiving the item
- Exchanges : We gladly accept exchanges within the same 30-day window, provided the item is in new or slightly used condition.
Support and Assistance
Customer satisfaction is our highest priority. If you have any questions or need further assistance, please don’t hesitate to reach out to us:
- Email: [email protected]
- Phone: +1 (847) 865-4688
- Support Hours: 9:00 AM – 6:30 PM (EST), Monday – Friday
We are dedicated to ensuring you have a positive shopping experience. Thank you for choosing Teeniediary Co.!